Abstract
A review of four aspects of the Gas and Fuel Corporation of Victoria's study of customer satisfaction covers: (1) corporate goals to meet its responsibility as a public utility and operate as a successful marketing organization, (2) the history of customer satisfaction research by GFC, (3) measurements of customer satisfaction through expectations research, and (4) case studies involving domestic appliance maintenance and gas mains renewal. Continuous validation of GFC's policies and procedures is the basis for future growth and success. 3 tables.
Citation Formats
Tormasi, T.
Customer satisfaction research.
Australia: N. p.,
1987.
Web.
Tormasi, T.
Customer satisfaction research.
Australia.
Tormasi, T.
1987.
"Customer satisfaction research."
Australia.
@misc{etde_7229593,
title = {Customer satisfaction research}
author = {Tormasi, T}
abstractNote = {A review of four aspects of the Gas and Fuel Corporation of Victoria's study of customer satisfaction covers: (1) corporate goals to meet its responsibility as a public utility and operate as a successful marketing organization, (2) the history of customer satisfaction research by GFC, (3) measurements of customer satisfaction through expectations research, and (4) case studies involving domestic appliance maintenance and gas mains renewal. Continuous validation of GFC's policies and procedures is the basis for future growth and success. 3 tables.}
journal = []
volume = {51:1}
journal type = {AC}
place = {Australia}
year = {1987}
month = {Mar}
}
title = {Customer satisfaction research}
author = {Tormasi, T}
abstractNote = {A review of four aspects of the Gas and Fuel Corporation of Victoria's study of customer satisfaction covers: (1) corporate goals to meet its responsibility as a public utility and operate as a successful marketing organization, (2) the history of customer satisfaction research by GFC, (3) measurements of customer satisfaction through expectations research, and (4) case studies involving domestic appliance maintenance and gas mains renewal. Continuous validation of GFC's policies and procedures is the basis for future growth and success. 3 tables.}
journal = []
volume = {51:1}
journal type = {AC}
place = {Australia}
year = {1987}
month = {Mar}
}