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Customer satisfaction research

Journal Article:

Abstract

A review of four aspects of the Gas and Fuel Corporation of Victoria's study of customer satisfaction covers: (1) corporate goals to meet its responsibility as a public utility and operate as a successful marketing organization, (2) the history of customer satisfaction research by GFC, (3) measurements of customer satisfaction through expectations research, and (4) case studies involving domestic appliance maintenance and gas mains renewal. Continuous validation of GFC's policies and procedures is the basis for future growth and success. 3 tables.
Authors:
Publication Date:
Mar 01, 1987
Product Type:
Journal Article
Reference Number:
EPA-14-003753; EDB-88-128470
Resource Relation:
Journal Name: Aust. Gas. J.; (Australia); Journal Volume: 51:1
Subject:
03 NATURAL GAS; 29 ENERGY PLANNING, POLICY AND ECONOMY; AUSTRALIA; GAS UTILITIES; NATURAL GAS INDUSTRY; PUBLIC RELATIONS; GAS APPLIANCES; HISTORICAL ASPECTS; MANAGEMENT; MARKETING RESEARCH; APPLIANCES; AUSTRALASIA; INDUSTRY; PUBLIC UTILITIES; 030600* - Natural Gas- Economic, Industrial, & Business Aspects; 294003 - Energy Planning & Policy- Natural Gas
OSTI ID:
7229593
Country of Origin:
Australia
Language:
English
Other Identifying Numbers:
Journal ID: CODEN: AUGJA
Submitting Site:
JMT
Size:
Pages: 13-18, 31
Announcement Date:

Journal Article:

Citation Formats

Tormasi, T. Customer satisfaction research. Australia: N. p., 1987. Web.
Tormasi, T. Customer satisfaction research. Australia.
Tormasi, T. 1987. "Customer satisfaction research." Australia.
@misc{etde_7229593,
title = {Customer satisfaction research}
author = {Tormasi, T}
abstractNote = {A review of four aspects of the Gas and Fuel Corporation of Victoria's study of customer satisfaction covers: (1) corporate goals to meet its responsibility as a public utility and operate as a successful marketing organization, (2) the history of customer satisfaction research by GFC, (3) measurements of customer satisfaction through expectations research, and (4) case studies involving domestic appliance maintenance and gas mains renewal. Continuous validation of GFC's policies and procedures is the basis for future growth and success. 3 tables.}
journal = {Aust. Gas. J.; (Australia)}
volume = {51:1}
journal type = {AC}
place = {Australia}
year = {1987}
month = {Mar}
}