In this paper, the electrical operation planning problem and the available technological possibilities for the improvement of planner`s work process are analyzed. The importance of the expert`s experience in efficient operation plans production is pointed out. The useful knowledge in planning and operating environments and their automation by Artificial Intelligence techniques are evaluated. Finally, conception of a decision-making support system allowing the interaction of storage expertise with analysis programs proposed, in order to improve the planning process. (author) 15 refs., 4 figs.