Abstract
Heat pump owners in 7 Canadian cities were surveyed to establish installation costs, repair costs and frequencies, and customer satisfaction with heat pump systems as a function of region, installing contractor, manufacturer, model, year of installation and system type. The following summarizes the major findings of the study. Most Canadian heat pumps are retrofit installations in existing homes. The majority of these heat pumps have either supplemented or replaced an oil furnace. The average age of heat pumps is 2.5 years. The median size of heat pumps installed is 2.5 tons. The three most popular brands by order of prevalence are York, Carrier and General Electric. Only about one-fifth of heat pump owners have purchased service contracts. Two-thirds of the heat pumps have never needed repairs. Eighty-three percent of heat pump owners have never incurred any repair costs; and of those that have, about half spent $100 or less. The most frequent repair problems are refrigerant leaks followed by relays and controls. Corrective actions average about 0.3 per unit year. The owners' evaluation of comfort from their heat pump is generally favourable. About 12% of the owners find the outdoor unit noisy and 10% feel maintenance costs are at a
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Citation Formats
Unsoy, J.
Survey of residential heat pump owner experience in Canada.
Canada: N. p.,
1985.
Web.
Unsoy, J.
Survey of residential heat pump owner experience in Canada.
Canada.
Unsoy, J.
1985.
"Survey of residential heat pump owner experience in Canada."
Canada.
@misc{etde_5665484,
title = {Survey of residential heat pump owner experience in Canada}
author = {Unsoy, J}
abstractNote = {Heat pump owners in 7 Canadian cities were surveyed to establish installation costs, repair costs and frequencies, and customer satisfaction with heat pump systems as a function of region, installing contractor, manufacturer, model, year of installation and system type. The following summarizes the major findings of the study. Most Canadian heat pumps are retrofit installations in existing homes. The majority of these heat pumps have either supplemented or replaced an oil furnace. The average age of heat pumps is 2.5 years. The median size of heat pumps installed is 2.5 tons. The three most popular brands by order of prevalence are York, Carrier and General Electric. Only about one-fifth of heat pump owners have purchased service contracts. Two-thirds of the heat pumps have never needed repairs. Eighty-three percent of heat pump owners have never incurred any repair costs; and of those that have, about half spent $100 or less. The most frequent repair problems are refrigerant leaks followed by relays and controls. Corrective actions average about 0.3 per unit year. The owners' evaluation of comfort from their heat pump is generally favourable. About 12% of the owners find the outdoor unit noisy and 10% feel maintenance costs are at a disadvantage. Overall, only 7% of heat pump owners indicated that they would not install a heat pump in their next house. Most heat pump owners are satisfied with their heat pump brand and installer. Owners with systems installed in newer homes are more satisfied with their heat pumps than those who have installed heat pumps in older homes. 3 figs., 93 tabs.}
place = {Canada}
year = {1985}
month = {Nov}
}
title = {Survey of residential heat pump owner experience in Canada}
author = {Unsoy, J}
abstractNote = {Heat pump owners in 7 Canadian cities were surveyed to establish installation costs, repair costs and frequencies, and customer satisfaction with heat pump systems as a function of region, installing contractor, manufacturer, model, year of installation and system type. The following summarizes the major findings of the study. Most Canadian heat pumps are retrofit installations in existing homes. The majority of these heat pumps have either supplemented or replaced an oil furnace. The average age of heat pumps is 2.5 years. The median size of heat pumps installed is 2.5 tons. The three most popular brands by order of prevalence are York, Carrier and General Electric. Only about one-fifth of heat pump owners have purchased service contracts. Two-thirds of the heat pumps have never needed repairs. Eighty-three percent of heat pump owners have never incurred any repair costs; and of those that have, about half spent $100 or less. The most frequent repair problems are refrigerant leaks followed by relays and controls. Corrective actions average about 0.3 per unit year. The owners' evaluation of comfort from their heat pump is generally favourable. About 12% of the owners find the outdoor unit noisy and 10% feel maintenance costs are at a disadvantage. Overall, only 7% of heat pump owners indicated that they would not install a heat pump in their next house. Most heat pump owners are satisfied with their heat pump brand and installer. Owners with systems installed in newer homes are more satisfied with their heat pumps than those who have installed heat pumps in older homes. 3 figs., 93 tabs.}
place = {Canada}
year = {1985}
month = {Nov}
}