The use of computers is less and less restricted to numerical and data processing. On the other hand, current software mostly contains algorithms on universes with complete information. The paper discusses a different family of programs: expert systems are designed as aids in human reasoning in various specific areas. Symbolic knowledge manipulation, uncertain and incomplete deduction capabilities, natural communication with humans in non-procedural ways are their essential features. This part is mainly a reflection and a debate about the various modes of acquisition and representation of human knowledge. 32 references.