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The principles of ISO 9000 and quality assurance applied to district heating networks - a study performed at Lunds Energiverk, Sweden, and Fernwaerme Greifswald GmbH, Germany

Thesis/Dissertation:

Abstract

This master thesis presents an attempt to make the principle of quality assurance understandable in district heating contexts. The district heating networks in Lund and in Greifswald are chosen to illustrate the quality conception. District heating could generally be looked upon as a service and therefore the quality aspects are to be discussed in such a context. A key variable is a quality indicator that gives information about the product or service to be controlled. As key variable concerning the consumers controlling functions, the importance of good customer contact and key factors as numbers of interruptions and the duration of the interruptions are chosen. Then there are key variables concerning the distribution net and the district heating plants. As key variables concerning the organization the distribution of responsibility and the managements responsibility for the accomplishment is looked upon. From interviews it was found that the heat exchanger, the flow through it and the temperature fall over it, was very important. Educating the real estate attendants so that simpler adjustments can be done on a regular basis, is to raise the delivery quality. The importance of good customer-contact is also raised. 73 refs
Authors:
Publication Date:
Sep 01, 1993
Product Type:
Thesis/Dissertation
Report Number:
LUTMDN-TMVK-5224
Reference Number:
SCA: 320603; PA: SWD-93:007427; EDB-94:019116; NTS-94:008804; ERA-19:006899; SN: 94001129807
Resource Relation:
Other Information: TH: Master thesis (Civ.Ing,); PBD: Sep 1993
Subject:
32 ENERGY CONSERVATION, CONSUMPTION, AND UTILIZATION; DISTRICT HEATING; QUALITY ASSURANCE; SWEDEN; FEDERAL REPUBLIC OF GERMANY; HEAT EXCHANGERS; MAINTENANCE; ENVIRONMENT; PUBLIC UTILITIES; RELIABILITY; 320603
OSTI ID:
10117196
Research Organizations:
Lund Univ. (Sweden). Dept. of Heat and Power Engineering
Country of Origin:
Sweden
Language:
English
Other Identifying Numbers:
Journal ID: ISSN 0282-1990; Other: ON: DE94730446; TRN: SE9307427
Availability:
OSTI; NTIS
Submitting Site:
SWD
Size:
60 p.
Announcement Date:
Jun 30, 2005

Thesis/Dissertation:

Citation Formats

Penderos, M. The principles of ISO 9000 and quality assurance applied to district heating networks - a study performed at Lunds Energiverk, Sweden, and Fernwaerme Greifswald GmbH, Germany. Sweden: N. p., 1993. Web.
Penderos, M. The principles of ISO 9000 and quality assurance applied to district heating networks - a study performed at Lunds Energiverk, Sweden, and Fernwaerme Greifswald GmbH, Germany. Sweden.
Penderos, M. 1993. "The principles of ISO 9000 and quality assurance applied to district heating networks - a study performed at Lunds Energiverk, Sweden, and Fernwaerme Greifswald GmbH, Germany." Sweden.
@misc{etde_10117196,
title = {The principles of ISO 9000 and quality assurance applied to district heating networks - a study performed at Lunds Energiverk, Sweden, and Fernwaerme Greifswald GmbH, Germany}
author = {Penderos, M}
abstractNote = {This master thesis presents an attempt to make the principle of quality assurance understandable in district heating contexts. The district heating networks in Lund and in Greifswald are chosen to illustrate the quality conception. District heating could generally be looked upon as a service and therefore the quality aspects are to be discussed in such a context. A key variable is a quality indicator that gives information about the product or service to be controlled. As key variable concerning the consumers controlling functions, the importance of good customer contact and key factors as numbers of interruptions and the duration of the interruptions are chosen. Then there are key variables concerning the distribution net and the district heating plants. As key variables concerning the organization the distribution of responsibility and the managements responsibility for the accomplishment is looked upon. From interviews it was found that the heat exchanger, the flow through it and the temperature fall over it, was very important. Educating the real estate attendants so that simpler adjustments can be done on a regular basis, is to raise the delivery quality. The importance of good customer-contact is also raised. 73 refs}
place = {Sweden}
year = {1993}
month = {Sep}
}