Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative
Abstract
The present invention includes systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a customer service representative. In one embodiment of the invention, a system configured to distribute a telephone call within a network includes a distributor adapted to connect with a telephone system, the distributor being configured to connect a telephone call using the telephone system and output the telephone call and associated data of the telephone call; and a plurality of customer service representative terminals connected with the distributor and a selected customer service representative terminal being configured to receive the telephone call and the associated data, the distributor and the selected customer service representative terminal being configured to synchronize, application of the telephone call and associated data from the distributor to the selected customer service representative terminal.
- Inventors:
- Issue Date:
- Research Org.:
- Idaho National Laboratory (INL), Idaho Falls, ID (United States)
- Sponsoring Org.:
- USDOE
- OSTI Identifier:
- 1245969
- Patent Number(s):
- 6704412
- Application Number:
- 09/160,632
- Assignee:
- Bechtel BWXT Idaho, LLC (Idaho Falls, ID)
- Patent Classifications (CPCs):
-
H - ELECTRICITY H04 - ELECTRIC COMMUNICATION TECHNIQUE H04M - TELEPHONIC COMMUNICATION
- Resource Type:
- Patent
- Resource Relation:
- Patent File Date: 1998 Sep 24
- Country of Publication:
- United States
- Language:
- English
- Subject:
- 99 GENERAL AND MISCELLANEOUS; 97 MATHEMATICS AND COMPUTING
Citation Formats
Harris, Scott H., Johnson, Joel A., Neiswanger, Jeffery R., and Twitchell, Kevin E. Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative. United States: N. p., 2004.
Web.
Harris, Scott H., Johnson, Joel A., Neiswanger, Jeffery R., & Twitchell, Kevin E. Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative. United States.
Harris, Scott H., Johnson, Joel A., Neiswanger, Jeffery R., and Twitchell, Kevin E. Tue .
"Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative". United States. https://www.osti.gov/servlets/purl/1245969.
@article{osti_1245969,
title = {Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative},
author = {Harris, Scott H. and Johnson, Joel A. and Neiswanger, Jeffery R. and Twitchell, Kevin E.},
abstractNote = {The present invention includes systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a customer service representative. In one embodiment of the invention, a system configured to distribute a telephone call within a network includes a distributor adapted to connect with a telephone system, the distributor being configured to connect a telephone call using the telephone system and output the telephone call and associated data of the telephone call; and a plurality of customer service representative terminals connected with the distributor and a selected customer service representative terminal being configured to receive the telephone call and the associated data, the distributor and the selected customer service representative terminal being configured to synchronize, application of the telephone call and associated data from the distributor to the selected customer service representative terminal.},
doi = {},
journal = {},
number = ,
volume = ,
place = {United States},
year = {Tue Mar 09 00:00:00 EST 2004},
month = {Tue Mar 09 00:00:00 EST 2004}
}