Certification Exam Review Questions
Calculate the operation's DPMO
Count the number of errors occurring
Determine the process customers and their requirements
Determine what constitutes a statistically significant sample
99%
97%
95%
90%
Is linked with the Project Definition/Scoping and provides input to the Measure phase
Stands alone in the methodology, but is always necessary
Is not necessary when the project is mandated by top management
None of the above
Another term for the population
A sample from the population
A list of items representing the population
The RDMAIC methodology
Identified
Quantified
Eliminated or controlled
All of the Above
89%
77%
73%
Approximately 30%
Implies 99.73% of the output will meet customer requirements
Represents 3.4 defects per million opportunities
Equates to a capability index of 1.33
Provides half the defects of a 3 Sigma level of quality
Time, Resources, Money
Delivery, Price, Resources
Quality, Cost, Resources
Cost, Delivery, Quality
Communication of the process
Identification of bottle necks
Identification of non-value added steps
All of the above
Process owner
Customer
Process
Black Belt
3 standard deviations
50% of the total area
99% of the total area
A and B
True
False
10,000
1,000
7,000
Cannot be determined
Systematic Random Sampling
Simple Random Sampling
Complex Random Sampling
None of the Above
Black Belt
Only the number of samples used in the subgroup
The process and are set at 6 standard deviations from the mean
The customer
Zero
Less than the median
Greater than the median
Equal to the median
Show how to improve a metric
Show the critical metrics to monitor
Show the solution to a problem
All of the above
13.8
12.8
11.8
10.8
Process Description
Customers
Inputs/Outputs
All of the above
Identify gaps in the process
Identify value added and non-value added steps
Train new employees on the process
Identify bottlenecks in the processes
Center the process on target and to reduce variation
Have zero defects
Determine what constitutes a statistically significant sample
A and B
None of the above
Zero
Less than the Mean
Greater than the Mean
Equal to the Mean
13.7
10.8
15.8
11.8
86%
90%
96%
97%
Prioritizing outputs
Calculating variation
Listing inputs
Correlating inputs and outputs