Productive quality in an AM/FM map conversion environment
- Memphis Light Gas & Water, Memphis, TN (United States)
To be successful in today`s highly competitive work place, the science of containing costs while producing an end product of superior quality must be mastered. During the Memphis Light Gas and Water Division`s recently completed gas and water facility conversion efforts, this difficult task was faced. To meet this challenge, a philosophy of managing for productive quality evolved. This philosophy includes: (1) the development of an acceptable learning curve (based on multiple linear regression) to effectively evaluate conversion operators during the early stages of employment; (2) incentive programs to stimulate production; (3) quality standards and automated QC/QA assistance to help define, insure and track quality; and (4) adoption of formal decision analysis and problem solving methodology. Many of the experiences that were encountered during this in-house conversion effort called for the type of action/reaction that is not standard operating procedure in a traditionally bureaucratic setting. Managing for productive quality required our organization to be creative in addressing issues that are typically reserved for highly competitive private environments. By sharing some of the experiences that helped our conversion effort move into a productive quality environment, it is hoped that others currently involved in facility data conversion projects can gain competitive advantages.
- OSTI ID:
- 269774
- Report Number(s):
- CONF-9603152-; TRN: 96:003190-0012
- Resource Relation:
- Conference: 19. AM/FM international conference on thriving in an age of competition, Seattle, WA (United States), 24-27 Mar 1996; Other Information: PBD: 1996; Related Information: Is Part Of Thriving in an age of competition; PB: 711 p.
- Country of Publication:
- United States
- Language:
- English
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