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Title: Energy Efficiency and Renewable Energy Network (EREN): Customer satisfaction survey

Abstract

The Energy Efficiency and Renewable Energy Network (EREN) Customer Satisfaction Survey was developed and executed in support of EREN`s continuous quality improvement (CQI) plan. The study was designed to provide information about the demographic make up of EREN users, the value or benefits they derive from EREN, the kinds and quality of services they want, their levels of satisfaction with existing services, their preferences in both the sources of service and the means of delivery, and to provide benchmark data for the establishment of continuous quality improvement measures. The survey was performed by soliciting voluntary participation from members of the EREN Users Group. It was executed in two phases; the first being conducted by phone using a randomly selected group; and the second being conducted electronically and which was open to all of the remaining members of the Users Group. The survey results are described.

Authors:
 [1];  [2]
+ Show Author Affiliations
  1. Information International Associates, Inc., Oak Ridge, TN (United States)
  2. Dept. of Energy, Oak Ridge, TN (United States). Office of Scientific and Technical Information
Publication Date:
Research Org.:
Enterprise Advisory Services, Inc., Houston, TX (United States)
Sponsoring Org.:
USDOE, Washington, DC (United States)
OSTI Identifier:
224279
Report Number(s):
DOE/OR/22107-T1
ON: DE96010100; TRN: 96:002764
DOE Contract Number:
AC05-94OR22107
Resource Type:
Technical Report
Resource Relation:
Other Information: PBD: 22 Apr 1996
Country of Publication:
United States
Language:
English
Subject:
29 ENERGY PLANNING AND POLICY; 99 MATHEMATICS, COMPUTERS, INFORMATION SCIENCE, MANAGEMENT, LAW, MISCELLANEOUS; ENERGY EFFICIENCY; INFORMATION DISSEMINATION; RENEWABLE ENERGY SOURCES; INFORMATION; COMPUTER NETWORKS; INFORMATION SYSTEMS; US DOE; ENERGY CONSUMPTION; INFORMATION RETRIEVAL

Citation Formats

Anderson, A.V., and Henderson, D.P.. Energy Efficiency and Renewable Energy Network (EREN): Customer satisfaction survey. United States: N. p., 1996. Web. doi:10.2172/224279.
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Anderson, A.V., & Henderson, D.P.. Energy Efficiency and Renewable Energy Network (EREN): Customer satisfaction survey. United States. doi:10.2172/224279.
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Anderson, A.V., and Henderson, D.P.. Mon . "Energy Efficiency and Renewable Energy Network (EREN): Customer satisfaction survey". United States. doi:10.2172/224279. https://www.osti.gov/servlets/purl/224279.
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@article{osti_224279,
title = {Energy Efficiency and Renewable Energy Network (EREN): Customer satisfaction survey},
author = {Anderson, A.V. and Henderson, D.P.},
abstractNote = {The Energy Efficiency and Renewable Energy Network (EREN) Customer Satisfaction Survey was developed and executed in support of EREN`s continuous quality improvement (CQI) plan. The study was designed to provide information about the demographic make up of EREN users, the value or benefits they derive from EREN, the kinds and quality of services they want, their levels of satisfaction with existing services, their preferences in both the sources of service and the means of delivery, and to provide benchmark data for the establishment of continuous quality improvement measures. The survey was performed by soliciting voluntary participation from members of the EREN Users Group. It was executed in two phases; the first being conducted by phone using a randomly selected group; and the second being conducted electronically and which was open to all of the remaining members of the Users Group. The survey results are described.},
doi = {10.2172/224279},
journal = {},
number = ,
volume = ,
place = {United States},
year = {Mon Apr 22 00:00:00 EDT 1996},
month = {Mon Apr 22 00:00:00 EDT 1996}
}
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Technical Report:
View Technical Report (12.18 MB)
DOI:  10.2172/224279
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