U.S. Department of EnergyOffice of Scientific and Technical Information
PNNL Information Technology Benchmarking
Abstract
Benchmarking is a methodology for searching out industry best practices that lead to superior performance. It is exchanging information, not just with any organization, but with organizations known to be the best within PNNL, in industry, or in dissimilar industries with equivalent functions. It is used as a continuous improvement tool for business and technical processes, products, and services. Information technology--comprising all computer and electronic communication products and services--underpins the development and/or delivery of many PNNL products and services. This document describes the Pacific Northwest National Laboratory's (PNNL's) approach to information technology (IT) benchmarking. The purpose is to engage other organizations in the collaborative process of benchmarking in order to improve the value of IT services provided to customers. TM document's intended audience consists of other US Department of Energy (DOE) national laboratories and their IT staff. Although the individual participants must define the scope of collaborative benchmarking, an outline of IT service areas for possible benchmarking is described.
- Authors:
- Publication Date:
- Research Org.:
- Pacific Northwest National Lab. (PNNL), Richland, WA (United States)
- Sponsoring Org.:
- US Department of Energy (US)
- OSTI Identifier:
- 10498
- Report Number(s):
- PNNL-13008
R&D Project: 90011; TRN: AH200126%%268
- DOE Contract Number:
- AC06-76RL01830
- Resource Type:
- Technical Report
- Resource Relation:
- Other Information: PBD: 8 Sep 1999
- Country of Publication:
- United States
- Language:
- English
- Subject:
- 99 GENERAL AND MISCELLANEOUS//MATHEMATICS, COMPUTING, AND INFORMATION SCIENCE; BATTELLE PACIFIC NORTHWEST LABORATORIES; BENCHMARKS; INFORMATION DISSEMINATION; INFORMATION SYSTEMS; COMMUNICATIONS; COMPUTERS; PERFORMANCE
Citation Formats
Hostetler, DD. PNNL Information Technology Benchmarking. United States: N. p., 1999.
Web. doi:10.2172/10498.
Hostetler, DD. PNNL Information Technology Benchmarking. United States. https://doi.org/10.2172/10498
Hostetler, DD. 1999.
"PNNL Information Technology Benchmarking". United States. https://doi.org/10.2172/10498. https://www.osti.gov/servlets/purl/10498.
@article{osti_10498,
title = {PNNL Information Technology Benchmarking},
author = {Hostetler, DD},
abstractNote = {Benchmarking is a methodology for searching out industry best practices that lead to superior performance. It is exchanging information, not just with any organization, but with organizations known to be the best within PNNL, in industry, or in dissimilar industries with equivalent functions. It is used as a continuous improvement tool for business and technical processes, products, and services. Information technology--comprising all computer and electronic communication products and services--underpins the development and/or delivery of many PNNL products and services. This document describes the Pacific Northwest National Laboratory's (PNNL's) approach to information technology (IT) benchmarking. The purpose is to engage other organizations in the collaborative process of benchmarking in order to improve the value of IT services provided to customers. TM document's intended audience consists of other US Department of Energy (DOE) national laboratories and their IT staff. Although the individual participants must define the scope of collaborative benchmarking, an outline of IT service areas for possible benchmarking is described.},
doi = {10.2172/10498},
url = {https://www.osti.gov/biblio/10498},
journal = {},
number = ,
volume = ,
place = {United States},
year = {Wed Sep 08 00:00:00 EDT 1999},
month = {Wed Sep 08 00:00:00 EDT 1999}
}