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Title: Customer service model for waste tracking at Los Alamos National Laboratory

Abstract

The deployment of any new software system in a production facility will always face multiple hurtles in reaching a successful acceptance. However, a new waste tracking system was required at the plutonium processing facility at Los Alamos National Laboratory (LANL) where waste processing must be integrated to handle Special Nuclear Materials tracking requirements. Waste tracking systems can enhance the processing of waste in production facilities when the system is developed with a focus on customer service throughout the project life cycle. In March 2010 Los Alamos National Laboratory Waste Technical Services (WTS) replaced the aging systems and infrastructure that were being used to support the plutonium processing facility. The Waste Technical Services (WTS) Waste Compliance and Tracking System (WCATS) Project Team, using the following customer service model, succeeded in its goal to meet all operational and regulatory requirements, making waste processing in the facility more efficient while partnering with the customer.

Authors:
 [1];  [1];  [1]
  1. Los Alamos National Laboratory
Publication Date:
Research Org.:
Los Alamos National Lab. (LANL), Los Alamos, NM (United States)
Sponsoring Org.:
USDOE
OSTI Identifier:
1040832
Report Number(s):
LA-UR-10-07610; LA-UR-10-7610
TRN: US1202571
DOE Contract Number:  
AC52-06NA25396
Resource Type:
Conference
Resource Relation:
Conference: Waste Management Conference (WN2011) ; February 27, 2011 ; Phoenix Convention Center, AZ
Country of Publication:
United States
Language:
English
Subject:
12 MANAGEMENT OF RADIOACTIVE WASTES, AND NON-RADIOACTIVE WASTES FROM NUCLEAR FACILITIES; AGING; COMPLIANCE; LANL; LIFE CYCLE; PLUTONIUM; PROCESSING; PRODUCTION; WASTE MANAGEMENT; WASTE PROCESSING; WASTES

Citation Formats

Dorries, Alison M, Montoya, Andrew J, and Ashbaugh, Andrew E. Customer service model for waste tracking at Los Alamos National Laboratory. United States: N. p., 2010. Web.
Dorries, Alison M, Montoya, Andrew J, & Ashbaugh, Andrew E. Customer service model for waste tracking at Los Alamos National Laboratory. United States.
Dorries, Alison M, Montoya, Andrew J, and Ashbaugh, Andrew E. Wed . "Customer service model for waste tracking at Los Alamos National Laboratory". United States. https://www.osti.gov/servlets/purl/1040832.
@article{osti_1040832,
title = {Customer service model for waste tracking at Los Alamos National Laboratory},
author = {Dorries, Alison M and Montoya, Andrew J and Ashbaugh, Andrew E},
abstractNote = {The deployment of any new software system in a production facility will always face multiple hurtles in reaching a successful acceptance. However, a new waste tracking system was required at the plutonium processing facility at Los Alamos National Laboratory (LANL) where waste processing must be integrated to handle Special Nuclear Materials tracking requirements. Waste tracking systems can enhance the processing of waste in production facilities when the system is developed with a focus on customer service throughout the project life cycle. In March 2010 Los Alamos National Laboratory Waste Technical Services (WTS) replaced the aging systems and infrastructure that were being used to support the plutonium processing facility. The Waste Technical Services (WTS) Waste Compliance and Tracking System (WCATS) Project Team, using the following customer service model, succeeded in its goal to meet all operational and regulatory requirements, making waste processing in the facility more efficient while partnering with the customer.},
doi = {},
journal = {},
number = ,
volume = ,
place = {United States},
year = {2010},
month = {11}
}

Conference:
Other availability
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