What Hansel and Gretel’s Trail Teach Us about Knowledge Management
Background At Idaho National Laboratory (INL), we are on the cusp of a significant era of change. INL is the lead Department of Energy Nuclear Research and Development Laboratory, focused on finding innovative solutions to the nation’s energy challenges. Not only has the Laboratory grown at an unprecedented rate over the last five years, but also has a significant segment of its workforce that is ready for retirement. Over the next 10 years, it is anticipated that upwards of 60% of the current workforce at INL will be eligible for retirement. Since the Laboratory is highly dependent on the intellectual capabilities of its scientists and engineers and their efforts to ensure the future of the nation’s energy portfolio, this attrition of resources has the potential of seriously impacting the ability of the Laboratory to sustain itself and the growth that it has achieved in the past years. Similar to Germany in the early nineteenth century, we face the challenge of our self-identity and must find a way to solidify our legacy to propel us into the future. Approach As the Brothers Grimm set out to collect their fairy tales, they focused on gathering information from the people that were most knowledgeable in the subject. For them, it was the peasants, with their rich knowledge of the region’s sub-culture of folk lore that was passed down from generation to generation around the evening fire. As we look to capture this tacit knowledge, it is requisite that we also seek this information from those individuals that are most versed in it. In our case, it is the scientists and researchers who have dedicated their lives to providing the nation with nuclear energy. This information comes in many forms, both digital and non-digital. Some of this information still resides in the minds of these scientists and researchers who are close to retirement, or who have already retired. Once the information has been collected, it has to be sorted through to identify where the “shining stones” can be found. The quantity of this information makes it improbable for an individual or set of individuals to sort through it and pick out those ideas which are most important. To accomplish both the step of information capture and classification, modern advancements in technology give us the tools that we need to successfully capture this tacit knowledge. To assist in this process, we have evaluated multiple tools and methods that will help us to unlock the power of tacit knowledge. Tools The first challenge that stands in the way of success is the capture of information. More than 50 years of nuclear research is captured in log books, microfiche, and other non-digital formats. To transform this information from its current form into a format that can “shine,” requires a number of different tools. These tools fall into three major categories: Information Capture, Content Retrieval, and Information Classification. Information Capture The first step is to capture the information from a myriad of sources. With knowledge existing in multiple formats, this step requires multiple approaches to be successful. Some of the sources that require consideration include handwritten documents, typed documents, microfiche, images, audio and video feeds, and electronic images. To make this step feasible for a large body of knowledge requires automation.
- Research Organization:
- Idaho National Lab. (INL), Idaho Falls, ID (United States)
- Sponsoring Organization:
- DOE - NE
- DOE Contract Number:
- DE-AC07-05ID14517
- OSTI ID:
- 1025588
- Report Number(s):
- INL/JOU-11-21082; TRN: US201120%%600
- Journal Information:
- Business Intelligence Journal, Vol. 16, Issue 3
- Country of Publication:
- United States
- Language:
- English
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