Using performance parameters, metrified performance objectives, and quality management assessments to improve the effectiveness of research organizations
This paper begins by raising the issue of whether the theoretical model of customer-suppliers-products-services usefully describes the activities of laboratory life, using a case study from Fermilab. After describing scientific activities as work, not volunteerism, I present a model that has four performance parameters that can be used to evaluate DOE-funded research laboratories: (1) Do they have a well-defined management system? (2) Are they doing good science? (3) Are they managing their resources effectively? (4) Are they responsive to their customers? From these four parameters I describe how to metrify performance objectives, then use them to evaluate research organizations. I describe these performance objectives within the context of views I have published elsewhere, and according to Stephen R. Covey`s metaphor of production/production capability (P/PC) balance in his book The 7 Habits of Highly Effective People.
- Research Organization:
- National Renewable Energy Lab. (NREL), Golden, CO (United States)
- Sponsoring Organization:
- USDOE, Washington, DC (United States)
- DOE Contract Number:
- AC36-83CH10093
- OSTI ID:
- 76213
- Report Number(s):
- NREL/TP-400-7830; CONF-9509131-1; ON: DE95004087
- Resource Relation:
- Conference: 22. annual National Energy and Environmental Division education and training symposium, Charlotte, NC (United States), 17-20 Sep 1995; Other Information: PBD: Apr 1995
- Country of Publication:
- United States
- Language:
- English
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