Reinventing information services to increase customer satisfaction

Conference · Wed Dec 01 00:00:00 EST 1993

OSTI ID:10195752

Madison, J E

In this paper, the author presents her view of the role of an information service and proposes means of improving information customer service and satisfaction. The emphasis of the paper is on placing the primary value on the information customer rather than on the information itself. After receiving a request for information, the information service should strive for speed and accuracy of service to provide full-text sources in a language and format convenient to the customer. The author stresses that information professionals need to re-evaluate their roles to correctly assess and rectify customers` information deficiencies.

• Research Organization: Pacific Northwest Lab., Richland, WA (United States)
• Sponsoring Organization: USDOE, Washington, DC (United States)
• DOE Contract Number: AC06-76RL01830
• OSTI ID: 10195752
• Report Number(s): PNL-SA-22938; CONF-9310145-4; ON: DE94003718; TRN: 93:004745
• Resource Relation: Conference: INFOTECH `93,Oak Ridge, TN (United States),20-23 Oct 1993; Other Information: PBD: [1993]
• Country of Publication: United States
• Language: English

Related Subjects

99 GENERAL AND MISCELLANEOUS//MATHEMATICS, COMPUTING, AND INFORMATION SCIENCE
INFORMATION RETRIEVAL
ATTITUDES
RECOMMENDATIONS
ACCURACY
INFORMATION
RECORDS MANAGEMENT
990300
INFORMATION HANDLING