Customer-focused planning: Concepts and tools

Technical Report · Wed Jul 01 00:00:00 EDT 1992

OSTI ID:7102107

George, S S; Leone, R A ^[1]

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1. Putnam, Hayes and Bartlett, Inc., San Francisco, CA (United States)

Electric utilities operate in an increasingly dynamic and competitive market. To succeed in this market, they are focusing more effort and resources on better understanding and meeting customers' needs. The foundation for their efforts is customer-focused planning (CFP). This report describes a conceptual framework for CFP and presents guidelines for developing customer-focused strategies.

• Research Organization: Electric Power Research Inst., Palo Alto, CA (United States); Putnam, Hayes and Bartlett, Inc., San Francisco, CA (United States)
• Sponsoring Organization: EPRI; Electric Power Research Inst., Palo Alto, CA (United States)
• OSTI ID: 7102107
• Report Number(s): EPRI-TR-100815
• Country of Publication: United States
• Language: English

Related Subjects

29 ENERGY PLANNING
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296000* - Energy Planning & Policy- Electric Power