Engineering performance metrics
- Oak Ridge National Lab., TN (United States)
- Portsmouth Gaseous Diffusion Plant, OH (United States)
Implementation of a Total Quality Management (TQM) approach to engineering work required the development of a system of metrics which would serve as a meaningful msinagement tool for evaluating effectiveness in accomplishing project objectives and in achieving improved customer satisfaction. A team effort was chartered with the goal of developing a system of engineering performance metrics which would measure customer satisfaction, quality, cost effectiveness, and timeliness. The approach to developing this system involved normal systems design phases including, conceptual design, detailed design, implementation, and integration. The lessons teamed from this effort will be explored in this paper. These lessons teamed may provide a starting point for other large engineering organizations seeking to institute a performance measurement system accomplishing project objectives and in achieving improved customer satisfaction. To facilitate this effort, a team was chartered to assist in the development of the metrics system. This team, consisting of customers and Engineering staff members, was utilized to ensure that the needs and views of the customers were considered in the development of performance measurements. The development of a system of metrics is no different than the development of any type of system. It includes the steps of defining performance measurement requirements, measurement process conceptual design, performance measurement and reporting system detailed design, and system implementation and integration.
- Research Organization:
- Martin Marietta Energy Systems, Inc., Piketon, OH (United States)
- Sponsoring Organization:
- USDOE; USDOE, Washington, DC (United States)
- DOE Contract Number:
- AC05-76OR00001
- OSTI ID:
- 6492623
- Report Number(s):
- POEF-T-3605; CONF-930768-1; ON: DE93012084
- Resource Relation:
- Conference: 3. annual international symposium of the National Council on Systems Engineering, Arlington, VA (United States), 26-28 Jul 1993
- Country of Publication:
- United States
- Language:
- English
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