Towards automated consulting: Design feedback from the performance of online documentation
Conference
·
OSTI ID:6077682
Usage monitoring of online documentation at a supercomputer center strongly suggests the importance of three strategies in the design of an effective ''consulting'' system to deliver full-text answer passages to end users: (1) persistent on-demand printing as well as online viewing make a shared database economically vital; (2) a broad range of subject queries makes retrieval on diverse topics through a single user interface psychologically beneficial to readers, and (3) vocabulary mismatch errors demand an active response to faulty search terms, but not at the cost of increased interface complexity.
- Research Organization:
- Lawrence Livermore National Lab., CA (USA)
- DOE Contract Number:
- W-7405-ENG-48
- OSTI ID:
- 6077682
- Report Number(s):
- UCRL-96911; CONF-8610336-1; ON: DE87012243
- Resource Relation:
- Conference: 50. annual meeting of the American Society for Information Science, Boston, MA, USA, 4 Oct 1986; Other Information: Paper copy only, copy does not permit microfiche production
- Country of Publication:
- United States
- Language:
- English
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