Total quality drives nuclear plant improvements
- Carolina Power and Light Co., Raleigh, NC (United States)
Total quality (TQ) at Carolina Power and Light (CP and L) is fulfilling a 1985 vision of Sherwood H. Smith, Jr., CP and L's chairman, president, and chief executive officer. The TQ concept has provided a way for employees to align their creative energies toward meeting the business needs of the company. Throughout CP and L, TQ has been recognized as the vehicle for reducing operating costs and improving customer satisfaction. Within the nuclear organization, application of the TQ process has helped to improve communications, resolve challenges, and provide more consistent work practices among CP and L's three nuclear plants. Total quality was introduced from the top down, with initial benefits coming from team interactions. Senior management at CP and L defined the corporate expectations and outlined the training requirements for implementing TQ. Management staffs at each organizational level became steering committees for TQ team activities within their departments. Teams of employees most knowledgeable about a given work area were empowered to solve problems or overcome obstacles related to that work area. Employees learned to become better team players and to appreciate the quality of decisions reached through group consensus. Now, formalized methods that started TQ are becoming part of the day-to-day work ethic.
- OSTI ID:
- 5778478
- Report Number(s):
- CONF-910603-; CODEN: TANSA
- Journal Information:
- Transactions of the American Nuclear Society; (United States), Vol. 63; Conference: Annual meeting of the American Nuclear Society (ANS), Orlando, FL (United States), 2-6 Jun 1991; ISSN 0003-018X
- Country of Publication:
- United States
- Language:
- English
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NUCLEAR POWER PLANTS
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DECISION MAKING
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PERSONNEL
PLANNING
RADIOACTIVE WASTE MANAGEMENT
REMEDIAL ACTION
NUCLEAR FACILITIES
POWER PLANTS
PUBLIC UTILITIES
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WASTE MANAGEMENT
210800* - Nuclear Power Plants- Economics