New service opportunities for electric utilities. Final report
This report provides an overview of utility experience with diversification into non-traditional areas closely related to the core business. Specific examples of utility activities are discussed, and emphasis is placed on identifying {open_quotes}lessons learned{close_quotes} and other significant factors which contribute to, or detract from, the ultimate success of the activity. This report identifies numerous factors which contribute to the success of diversification activities in four general categories: (1) financial services, (2) communication services, (3) information services, and (4) products. Each category is developed with respect to: the customer need, the utility opportunity, and preliminary experience and issues. Overarching issues with respect to utility diversification generally are also discussed. Major findings include the identification of meaningful utility opportunity in several areas, along with several structural characteristics which utilities will need to address. These characteristics highlight the fact that how a utility chooses to diversify may be as important as the actual activity chosen.
- Research Organization:
- Electric Power Research Inst., Palo Alto, CA (United States). Customer Systems Div.; Synergic Resources Corp., Brookfield, WI (United States)
- Sponsoring Organization:
- Electric Power Research Inst., Palo Alto, CA (United States)
- OSTI ID:
- 10188649
- Report Number(s):
- EPRI-TR-104345; ON: UN95001366; TRN: 94:009362
- Resource Relation:
- Other Information: PBD: Jul 1994
- Country of Publication:
- United States
- Language:
- English
Similar Records
WE-A-16A-01: International Medical Physics Symposium: Increasing Access to Medical Physics Education/Training and Research Excellence
WE-H-201-00: Opportunities for Physicists to Support Low and Mid-Income Countries