- REAL-TIME DELAY ESTIMATION BASED ON DELAY HISTORY SUPPLEMENTARY MATERIAL
- Proceedings of the 2008 Winter Simulation Conference S. J. Mason, R. R. Hill, L. Moench, O. Rose, eds.
- FORECASTING CALL CENTER ARRIVALS: A COMPARATIVE STUDY
- REAL-TIME DELAY ESTIMATION IN OVERLOADED MULTISERVER QUEUES WITH ABANDONMENTS
- Proceedings of the 2010 Winter Simulation Conference B. Johansson, S. Jain, J. Montoya-Torres, J. Hugan, and E. Yucesan, eds.
- Rouba Ibrahim Desautels Faculty of Management
- REAL-TIME DELAY ESTIMATION BASED ON DELAY HISTORY IN MANY-SERVER SERVICE SYSTEMS WITH TIME-VARYING
- Submitted to Operations Research manuscript (Please, provide the mansucript number!)
- MANUFACTURING & SERVICE OPERATIONS MANAGEMENT
- REAL-TIME DELAY ESTIMATION BASED ON DELAY HISTORY IN MANY-SERVER SERVICE SYSTEMS WITH
- Real-Time Delay Prediction in Customer Service Rouba Ibrahim
- MANAGEMENT SCIENCE Vol. 55, No. 10, October 2009, pp. 17291742
