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Summary: Memory in the Small: An Application to Provide Task-Based
Organizational Memory for a Scientific Community
Mark S. Ackerman
Department of Information and Computer Science
and Graduate School of Management
University of California, Irvine
Eric Mandel
Harvard-Smithsonian Center for Astrophysics
Abstract
Many forms of organizational memory must exist
embedded within the organizational processes and tasks.
This paper argues that "memory-in-the small," memory
utilized in the performance of an organizational task, can
serve as an effective performance support mechanism. By
basing organizational memory upon organizational tasks
(and basing task support upon organizational memory),
organizational memory systems can provide additional
and necessary support services for organizations and
communities.
As an example of memory-in-the-small, this paper
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