Summary: R E G I S T R A R ' S O F F I C E
S T U D E N T A F F A I R S
February 28, 2007
O F F I C E P R O T O C O L
Our Service Contract
We will treat our clients with the same level of courtesy, responsiveness, and
economic responsibility that we expect from the professionals that we engage and
We will give practical, creative, and responsive advice tailored to our clients'
We will understand our clients' business with us and their priorities. At the
beginning of each service moment, we will ask the client what they expect of us.
We will understand the students' and institution's vision, mission, goals, and
objectives. We will understand the stake our students, staff, and faculty have in
the matters that we undertake.
Whenever possible, we will visit our partners at their place of business, to learn
more about how the institution is able to meet its objectives in this community.
At every appropriate opportunity we will ask, "Is there anything else I can do to
We will be experts in the business of the Registrar's Office and the service we