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Using Process Modeling for Well-Directed Distribution of Knowledge Assets

Summary: Using Process Modeling for Well-Directed Distribution of
Knowledge Assets
Ulrike Steffens, Mathias Uslar
Kuratorium OFFIS e.V., Business Information and Knowledge Management
Abstract Knowledge is a very key in nearly every business process. The flow of knowl-
edge in process is supported by various so called knowledge assets which embody either
implicit knowledge which is bound to persons or explicit knowledge which is incorpo-
rated in organizational documents, handbooks or code artifacts. A large store of knowl-
edge assets, however, is worthless, if these assets stay unused. Thus, the hot-spots of
creation and distribution of knowledge have to be identified and assigned to the re-
spective assets. As a consequence, the techniques used to store knowledge assets and
to make them available has to go hand in hand with the support for the organizational
distribution of knowledge assets in business processes.
Key Words: Knowledge modeling, information assets, knowledge distribution, knowl-
edge management system integration
Category: H.1, K.6.1
1 Introduction
Business processes become more knowledge intensive. Two different approaches
have evolved to deal with knowledge management [Mentzas et al., 2003]. The


Source: Appelrath, Hans-Jürgen - Department für Informatik, Carl von Ossietzky Universität Oldenburg


Collections: Computer Technologies and Information Sciences