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In this paper, "usability professional" refers to a broader set of job titles, including user experience researcher, usability practitioner,
 

Summary: 1
In this paper, "usability professional" refers to a broader set of job
titles, including user experience researcher, usability practitioner,
interface designer, and others.
Understanding Usability Practices in Complex Domains
Parmit K. Chilana, Jacob O. Wobbrock, and Andrew J. Ko
The Information School | DUB Group
University of Washington
Seattle, WA 98195 USA
{pchilana, wobbrock, ajko}@uw.edu
ABSTRACT
Although usability methods are widely used for evaluating
conventional graphical user interfaces and websites, there is a
growing concern that current approaches are inadequate for
evaluating complex, domain-specific tools. We interviewed
21 experienced usability professionals, including in-house
experts, external consultants, and managers working in a
variety of complex domains, and uncovered the challenges
commonly posed by domain complexity and how
practitioners work around them. We found that despite the

  

Source: Anderson, Richard - Department of Computer Science and Engineering, University of Washington at Seattle

 

Collections: Computer Technologies and Information Sciences