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Summary: Exploring the Use of Technology in Healthcare Spaces
and its Impact on Empathic Communication
Amanda Fonville1
, Eun Kyoung Choe1
, Susan Oldham1
, and Julie A. Kientz1,2
The Information School
1
and Human Centered Design & Engineering
2
University of Washington
Seattle, Washington, USA
206 221 0614
{ajf32,eunky,soldham,jkientz}@uw.edu
ABSTRACT
As computing technologies in examination rooms become a more
pervasive and dominant part of the healthcare experience, those
technologies can disrupt the flow of information and empathic
communication between a clinician and patient. We investigated
how the design of healthcare spaces and the technologies inside
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