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Summary: SSIG Meeting 24/03/2011 (Surrey) 1
A first approach on modelling staff
proactiveness in retail simulations
Peer-Olaf Siebers
Nottingham University
School of Computer Science
pos@cs.nott.ac.uk
SSIG Meeting 24/03/2011 (Surrey) 2
Content
· A philosophical excurse
What is ABMS
How can we use it in OR to model and simulate service systems
· A case study
Investigating the impact of management practices on company
performance
· Organisational management practices
· People management practices
Modelling customer/staff interactions in a department store
Adding proactivity to our reactive model
· Conclusions
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