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How Power Users Help and Hinder Open Bug Reporting Andrew J. Ko and Parmit K. Chilana
 

Summary: How Power Users Help and Hinder Open Bug Reporting
Andrew J. Ko and Parmit K. Chilana
The Information School | DUB Group
University of Washington
{ajko, pchilana}@uw.edu
ABSTRACT
Many power users that contribute to open source projects
have no intention of becoming regular contributors; they just
want a bug fixed or a feature implemented. How often do
these users participate in open source projects and what do
they contribute? To investigate these questions, we analyzed
the reports of Mozilla contributors who reported problems
but were never assigned problems to fix. These analyses
revealed that over 11 years and millions of reports, most of
these 150,000 users reported non-issues that devolved into
technical support, redundant reports with little new
information, or narrow, expert feature requests. Reports that
did lead to changes were reported by a comparably small
group of experienced, frequent reporters, mostly before the
release of Firefox 1. These results suggest that the primary

  

Source: Anderson, Richard - Department of Computer Science and Engineering, University of Washington at Seattle

 

Collections: Computer Technologies and Information Sciences