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Summary: Technical Report: TR_CS-07-267
Training Towards Mastery
Brian Krisler
Brandeis University
Volen Center for Complex Systems
Waltham, MA 02454-9110
bkrisler@cs.brandeis.edu
Richard Alterman
Brandeis University
Volen Center for Complex Systems
Waltham, MA 02454-9110
alterman@cs.brandeis.edu
ABSTRACT
Few users ever attain mastery with an application. Mastery,
the state of knowing how to work efficiently with an
application requires an understanding of the underlying
conceptual model of the system. The Active User Paradox
is one of the main inhibitors of mastery. In this study, we
present HotKeyCoach, a training method designed to insert
learning events into the flow of the activity that provides
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