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Summary: 1
Using Multi-Agent Simulation to Understand the Impact of
Management Practices on Retail Performance
Peer-Olaf Siebers1
, Uwe Aickelin1
, Helen Celia2
and Chris Clegg2
1
University of Nottingham, UK; 2
University of Leeds, UK
Introduction
Intelligent agents offer a new and exciting way of understanding the world of
work. Agent-Based Simulation (ABS), one way of using intelligent agents, carries great
potential for progressing our understanding of management practices and how they link
to retail performance. We have developed simulation models based on research by a
multi-disciplinary team of economists, work psychologists and computer scientists. We
will discuss our experiences of implementing these concepts working with a well-known
retail department store.
There is no doubt that management practices are linked to the performance of an
organisation (Reynolds et al., 2005; Wall & Wood, 2005). Best practices have been
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