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Post-Deployment Usability: A Survey of Current Practices Parmit K. Chilana1,2, Andrew J. Ko1, Jacob O. Wobbrock 1,
 

Summary: Post-Deployment Usability: A Survey of Current Practices
Parmit K. Chilana1,2, Andrew J. Ko1, Jacob O. Wobbrock 1,
1 The Information School | DUB Group
University of Washington
Seattle, WA 98195 USA
{pchilana, ajko, wobbrock}@uw.edu
Tovi Grossman2, George Fitzmaurice2
2Autodesk Research
210 King St. E
Toronto, ON Canada M5A 1J7
{firstname.lastname}@autodesk.com
ABSTRACT
Despite the growing research on usability in the pre-
development phase, we know little about post-deployment
usability activities. To characterize these activities, we
surveyed 333 full-time usability professionals and consultants
working in large and small corporations from a wide range of
industries. Our results show that, as a whole, usability
professionals are currently not playing a substantial role in the
post-deployment phase compared to other phases of user-

  

Source: Anderson, Richard - Department of Computer Science and Engineering, University of Washington at Seattle

 

Collections: Computer Technologies and Information Sciences