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Summary: Trouble-spotting Photoshows:
Capturing Everyday HCI Experiences
Abstract
Trouble-spotting is a newly-invented video method for
capturing everyday HCI experiences. The method
borrows qualities from scenarios and photo elicitation,
allowing images and narration to be captured,
appropriated, and post-processed into a narrated
sequence of photographs, called a photoshow. In a pilot
project which focused on four participants' problematic
experiences with business processes, participants
created four trouble-spotting photoshows, varying in
length from 33 seconds to 13:16 minutes, containing
useful and actionable firsthand accounts. In this paper,
Trouble-spotting is introduced along with insights
gained from the pilot project and directions for future
work.
Keywords
Scenarios, photo elicitation, business process
improvement, trouble-spotting photoshows
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