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Summary: In IEEE International Conference on Enterprise Information Systems, 7-10 July, Setubal
(Portugal).
A KNOWLEDGE CREATION STRATEGY TO ENRICH ENTERPRISE
INFORMATION SYSTEMS WITH ENTERPRISE-SPECIFIC TACIT KNOWLEDGE
Syed Sibte Raza Abidi and Cheah Yu-N
School of Computer Science, Universiti Sains Malaysia, Penang, Malaysia
ABSTRACT
Enterprise information systems need to leverage enterprise knowledge management methodologies and tools
to formally manage and capitalise on enterprise-wide knowledge resources. In this paper, we propose a novel
knowledge creation methodology, together with its computational implementation, to (a) capture tacit
knowledge possessed by domain experts in an enterprise; and (b) crystallize the captured tacit knowledge so
that it can added to the enterprise's existing knowledge info-structures for usage by front-end enterprise
information/knowledge systems. The formulation of the methodology purports a synergy between artificial
intelligence techniques, for representation, reasoning and learning purposes, with existing concepts and
practices in knowledge management.
KEYWORDS: Knowledge Management, Tacit Knowledge, Knowledge Creation, Scenarios Representation
Structure, Enterprise Information Systems
1. INTRODUCTION
In today's knowledge economy, to achieve maximum efficiency and competitiveness,
enterprises are rapidly transforming from information-centric to knowledge-centric operational
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