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To appear in Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW'96) Answer Garden 2: Merging Organizational Memory with
 

Summary: To appear in Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW'96)
Answer Garden 2: Merging Organizational Memory with
Collaborative Help
Mark S. Ackerman
David W. McDonald
Department of Information and Computer Science
University of California, Irvine
Irvine, CA 92717
{ackerman, dmcdonal}@ics.uci.edu
http://www.ics.uci.edu/CORPS/ackerman.html
ABSTRACT
This research examines a collaborative solution to a
common problem, that of providing help to distributed
users. The Answer Garden 2 system provides a second-
generation architecture for organizational and community
memory applications. After describing the need for Answer
Garden 2's functionality, we describe the architecture of the
system and two underlying systems, the Cafe
ConstructionKit and Collaborative Refinery. We also
present detailed descriptions of the collaborative help and

  

Source: Ackerman, Mark S. - Department of Electrical Engineering and Computer Science & School of Information, University of Michigan

 

Collections: Computer Technologies and Information Sciences