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Summary: Student and Academic Administration
Approaches to Excellence
Student and Academic Administration strive to develop integrated working practices
which produce results that not only meet, but exceed, the expectations of our students
and staff.
Our positive attitude and passion are channelled to drive the long-term success of the
University through results that are based on sound fundamental principles. We strive for
improvements in service excellence and organisational excellence
We define service excellence as the creation and maintenance of effective relationships
with colleagues.
We will strive to develop `Service Excellence' through:
· Customer Service taking personal responsibility to make a positive difference
· Communication clear, consistent and available to all
· Proactivity listening and encouraging innovation
· Relationships targeted, nurtured and enhanced
· Our staff valued, involved and encouraged to develop in a supportive
environment
We define organisational excellence as being concerned with the efficiency and
effectiveness of our ways of working.
We will strive to develop `Organisational Effectiveness' through:
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