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Methodologies for Involving Older Adults in the Design Process
 

Summary: Methodologies for Involving Older Adults in the
Design Process
Alan Newell, John Arnott, Alex Carmichael & Maggie Morgan
School of Computing, University of Dundee, Scotland, DD1 4HN
afn@computing.dundee.ac.uk
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Abstract. Older people provide much greater challenges to user-centred
design than more traditional user groups. It is also very important to
encourage (often young) designers to develop a relationship with, and an
empathy for, older users. It is recommended that older users be fully
integrated into the design process. Researchers, however, need to take care
to be sensitive to the characteristics, sensory and cognitive capabilities, and
the attitudes of older people to computers and to being included in research
studies. The paper suggests strategies for doing this, together with the
more radical approach of using professional actors as surrogates for real
older users.
Keywords: Older users, accessibility, user centred design, theatre in usability
studies
1 Older users and the User Centred Design Community
The design community has been aware of the importance of involving users in the

  

Source: Arnott, John - School of Computing, University of Dundee
Newell, Alan - School of Computing, University of Dundee

 

Collections: Biology and Medicine; Computer Technologies and Information Sciences