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Process Discovery: Capturing the Invisible Wil M. P. van der Aalst

Summary: Process Discovery: Capturing the Invisible
Wil M. P. van der Aalst
Department of Mathematics and Computer Science,
Technische Universiteit Eindhoven, The Netherlands.
Abstract. Processes are everywhere. Organizations have business pro-
cesses to manufacture products, provide services, purchase goods, handle
applications, etc. Also in our daily lives we are involved in a variety of
processes, for example when we use our car or when we book a trip via
the Internet. Although such operational processes are omnipresent, they
are at the same time intangible. Unlike a product or a piece of data, pro-
cesses are less concrete because of their dynamic nature. However, more
and more information about these processes is captured in the form of
event logs. Contemporary systems ranging from copiers and medical de-
vices to enterprise information systems and cloud infrastructures record
events. These events can be used to make processes visible. Using pro-
cess mining techniques it is possible to discover processes. This provides
the insights necessary to manage, control, and improve processes. Pro-
cess mining has been successfully applied in a variety of domains ranging
from healthcare and e-business to high-tech systems and auditing. De-


Source: Aalst, W.M.P.van der - Wiskunde en Informatica, Technische Universiteit Eindhoven


Collections: Computer Technologies and Information Sciences