Summary: Student Services Phone Verification Process
Asking for a UIN to locate a record is fine.
Using UIN only as a way to be certain the person is who they claim to be in NOT fine. Do not give out any
information about a student's educational record until the student's identity is authenticated or unless a
signed FERPA release form from the student allowing release to the specific caller has been processed. If the
Office of the Registrar has a signed FERPA release on file, it will be noted in the Comments tab of the
Once a record is located using UIN, Banner users must authenticate the student with questions that the
student should know.
Listed below are suggested questions using Banner forms that are available to many Banner users. You can
use one or more of these questions depending on the sensitivity of the Banner data a student requests:
1) Using SPAIDEN
a) What is the student's date of birth?
b) Address at time of application to Illinois?
c) Current Mailing address?
d) Current Permanent address?
e) Emergency contact(s)?
f) E-mail address used at time of application to Illinois?
2) Using SGASTDN
a) What is the student's major?