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Summary: The Business Case for Quality
Improvement Initiatives:
A Health Plan Perspective
UCSD Applied Pharmacoeconomics and Outcomes Research Forum
February 3, 2012
La Jolla, CA
Catherine MacLean, MD, PhD
Staff VP, Clinical Quality Interventions
WellPoint
Associate Clinical Professor
David Geffen School of Medicine at UCLA
Why are we here?
"The purpose of the health care system must be to
continuously reduce the impact and burden of illness,
injury, and disability, and to improve the health and
functioning of the people of the United States."
US President's Advisory Commission on Consumer Protection and Quality in the
Health Care Industry, 1998
Technical Quality of Care
"The degree to which health services for individuals and
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