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Outpatient clinics: traditionally organized by appointment systems
 

Summary: MOTIVATION
Outpatient clinics: traditionally organized by
appointment systems
Major drawback: access time
Advantages walk-in: eliminate access time, one stop
shop, free choice for patient, no planned idle time
Logistical implications unknown: peaks in
congestion, idleness, not applicable to all patients?
BALANCING WALK-IN AND APPOINTMENTS
IN OUTPATIENT CLINICS
N. Kortbeek, M.E. Zonderland, R.J. Boucherie, N. Litvak; Department of Stochastic Operations Research,
University of Twente; E-mail: n.kortbeek@utwente.nl
GOAL
Design a methodology by which a specific outpatient
clinic can decide upon its access policy, consisting of
1. Percentage of walk-in patients to defer to
appointment slots: L
2. (a) The best capacity cycle, i.e. the distribution of
appointment slots over period D (e.g. a week):
(k1,...,kD)

  

Source: Al Hanbali, Ahmad - Department of Applied Mathematics, Universiteit Twente

 

Collections: Engineering