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Customising the Interaction with Configuration L. Ardissono1, A. Goy1, M. Holland2, G. Petrone1, and R. Schafer3
 

Summary: Customising the Interaction with Configuration
Systems

L. Ardissono1, A. Goy1, M. Holland2, G. Petrone1, and R. Sch¨afer3
1 Dipartimento di Informatica, Universit`a di Torino, Italy¡
liliana, goy, giovanna¢@di.unito.it
2 BTExact Technologies, UK
matthew.holland@bt.com
3 DFKI. Germany
Ralph.Schaefer@r77.de
Abstract. This paper presents an intelligent user interface for the management
of personalised configuration in business-oriented domains. The proposed system
fills the gap between the technical interaction style adopted by current configura-
tion systems and the user's needs, by assisting the user during the selection of the
features of the items to be configured and by customising the presentation of the
solutions.
1 Introduction
The techniques currently applied in recommender systems [4] do not support the config-
uration of items, which is essential to comply with the customer's requirements when
purchasing complex products, or registering for services. Indeed, efficient configura-

  

Source: Ardissono, Liliana - Dipartimento di Informatica, Università di Torino
Goy, Anna - Dipartimento di Informatica, Università di Torino
Petrone, Giovanna - Dipartimento di Informatica, Università di Torino

 

Collections: Computer Technologies and Information Sciences