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Summary: Locating Patient Expertise in Everyday Life
Andrea Civan1
, David W. McDonald2
, Kenton T. Unruh1
and Wanda Pratt1,2
1
Medical Education & Biomedical Informatics
School of Medicine
University of Washington
Seattle, WA 98115
2
The Information School
University of Washington
Seattle, WA 98115
{andreah, dwmc, ktunruh, wpratt}@u.washington.edu
ABSTRACT
Coping with a new health issue often requires individuals to
acquire knowledge and skills to manage personal health. Many
patients turn to one another for experiential expertise outside the
formal bounds of the health-care system. Internet-based social
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