Summary: ASB 2007 Matthew Campbell
Wolfville, Nova Scotia Department of Industrial Engineering
IWK Health Centre
PATIENT SHCEDULING IN THE IWK'S EYE CARE CENTRE
The IWK's division of Ophthalmology currently provides clinical service to over
8000 patients per year. Eye Care Centre patients were experiencing long waits
between registration and their ophthalmologist appointment. This paper details
the development of a patient scheduling methodology that utilizes "just-in-time"
philosophy to reduce the wait time experienced by Eye Care Centre patients.
The IWK Health Centre is located in Halifax, Nova Scotia and provides quality care to
children, youth, women, and families in the Maritime Provinces and beyond. As a tertiary care
health centre dedicated to education, research, family centered care and health promotion, the
IWK promotes a mission of caring, learning and advocacy. First and foremost, staff, volunteers
and partners are committed to helping children, youth and women in the Maritimes be the
healthiest in the world .
Each year, approximately 5,000 babies are delivered at the IWK; Maritime children,