Summary: Queen's University Library
Response to "Where Next? Toward a University Academic Plan"
Change is a normal state for the Library, perhaps more so than for many other parts of the University.
We have experienced dramatic change in our approaches to acquiring and facilitating access to
information resources in support of academic programs. Continuous advances in information
technology and consolidation of library services and facilities have made possible massive restructuring
and reorganization that have enabled us to manage ongoing budget and staffing reductions from 180
FTEs in 1995/96 to 122 by April 2010. With recent and anticipated budget reductions, however, we,
together with the University need to reassess the nature of the research library Queen's University
needs to support Queen's evolving academic and research programs.
The Queen's Library Change Steering Group was established by the Library's Management Team, and is
currently examining how to preserve the Library's core strengths while identifying new efficiencies. The
work of the Library Change Steering Group is driven by the goal to sustain a user-centred library within
the present reality of deep budget cuts. The group constructed a Change Framework in consultation
with all staff to guide their work and to set directions for the change task groups that are examining core
library services and operations. Several distinct Library strengths surfaced in the explorations of these
1. The richness and diversity of services and partnerships in each of the units of the library.