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Considering an Organization's Memory Mark S. Ackerman
 

Summary: Considering an Organization's Memory
Mark S. Ackerman
Information and Computer Science
University of California, Irvine
Irvine, CA 92697 USA
ackerman@ics.uci.edu
http://www.ics.uci.edu/CORPS/ackerman.html
Christine Halverson
IBM, T.J. Watson Research Center
P.O. Box 704
Yorktown Heights, NY 10598 USA
+1 914 784 7751
krys@watson.ibm.com
ABSTRACT
The term organizational memory is due for an overhaul.
Memory appears to be everywhere in organizations; yet,
the term has been limited to a few uses. In this paper we
examine what memory in an organization really is. Based
on an ethnographic study of a telephone hotline group, this
paper presents a micro-level analysis of a hotline call, the

  

Source: Ackerman, Mark S. - Department of Electrical Engineering and Computer Science & School of Information, University of Michigan

 

Collections: Computer Technologies and Information Sciences