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Summary: To be presented at the Twenty-seventh Hawaii International
Conference of System Sciences (HICSS), Organizational Memory
minitrack, January, 1994. Also UC Irvine ICS Technical Report
93-42, September, 1993.
Definitional and Contextual Issues
in Organizational and Group Memories
Mark S. Ackerman
Department of Information and Computer Science
University of California, Irvine
Organizations are looking to augment their memories
through information technologies. Organizational and
group memories can include a wide variety of materials,
including documents, rationales for decisions, formal
descriptions of procedures, and so on. This paper
discusses findings from case studies of six organizations
using or attempting to use the Answer Garden, a type of
organizational memory system. Two major issues in the
implementation of such systems are examined: (1) the
gap between the idealized definition of organizational
memory and the constrained realities of organizational
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