Proposal title: Residences Support Service Proposal for Change
The Wardenal Service (now called the Residences Support Service) moved into the Student Services
department in January 2009 to join other student-facing teams fulfilling a pastoral function. The
Residences Support Service was managed as 3 distinct operations over 3 Hall sites with different
employment arrangements and different practices in relation to residence support and services to students
which was not well documented. The Service interacted with other support services to varying degrees.
There was little consistent service to students nor a consistent `deal' for the Team. Student Services
undertook a review of the Service which began in February 2009. This paper describes the output from the
Review Group and includes proposals to streamline service delivery, harmonise working practices and
modernise the employment arrangements.
The proposals are for debate and further consideration based on comments and counter-proposals
received from the staff affected and their representatives.
Most wardens have not received wages but free accommodation and other benefits in return for
undertaking a rota of pastoral, out of hours duties. Some members of the Wardenal Service have concerns
about their remuneration package and their absence of inclusion in a formal annual pay review as enjoyed