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REFLECT: Supporting Active Listening and Grounding on the Web through Restatement
 

Summary: REFLECT: Supporting Active Listening and
Grounding on the Web through Restatement
Abstract
Interfaces for supporting public discussion on the web
confound speaking and listening. We argue that we can
design interfaces that make it easier for
discussants/collaborators to find common ground by
better engaging the motivations of listeners, and, in
turn, help facilitate more meaningful large-scale
discussions. In this paper, we (1) call attention to the
potential of listening as a practical concept for CSCW
design and (2) describe a novel interface called Reflect
that nudges people to restate what others are saying.
Keywords
Discussion, Listening, Facilitation, Deliberation,
Grounding, Summary, Restatement, Sensemaking
ACM Classification Keywords
H5.3. Group and Organization Interfaces: Web-based
interaction, Computer-supported cooperative work
General Terms

  

Source: Anderson, Richard - Department of Computer Science and Engineering, University of Washington at Seattle

 

Collections: Computer Technologies and Information Sciences