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Summary: Supporting Volunteer Activities with
Mobile Social Software
Abstract
Many community organizations rely extensively on
volunteer work. However, people who wish to help
often have difficulties finding the time to volunteer. We
are developing mobile social software that is intended
to motivate users to volunteer and to help users find
volunteering opportunities. In order to understand how
technology might support volunteering, we interviewed
9 recent volunteers about their volunteer work. We
report on their motivations to volunteer, obstacles to
volunteering, and strategies they use to manage the
demands of volunteering. We discuss how these factors
are shaping the design of a mobile social application to
support volunteering.
Keywords
Mobile devices, volunteering, mobile social software
ACM Classification Keywords
H.5.3. Group and Organization Interfaces: Computer-
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