Summary: Information Extraction from Voicemail Transcripts
Martin Jansche
Department of Linguistics
The Ohio State University
Columbus, OH 43210, USA
jansche.1@osu.edu
Steven P. Abney
AT&T Labs ­ Research
180 Park Avenue
Florham Park, NJ 07932, USA
abney@research.att.com
Abstract
Voicemail is not like email. Even such ba-
sic information as the name of the caller/
sender or a phone number for returning
calls is not represented explicitly and must
be obtained from message transcripts or
other sources. We discuss techniques for
doing this and the challenges these tasks
present.

Source: Abney, Steven P. - School of Information, University of Michigan

Collections: Computer Technologies and Information Sciences