Summary: Designing representations for groupware
by examining discourse
Alexander Feinman and Richard Alterman
Brandeis University Computer Science Dept., MS018
415 South Street, Waltham, MA 02454 USA
Analysis, computer-mediated communication, discourse anal-
ysis, ethnography, groupware, reference.
ACM Classification Keywords
H5.3. Information interfaces and presentation (e.g., HCI):
Group and Organization Interfaces. Computer-supported
cooperative work, evaluation/methodology.
Groupware requires careful design work to construct sys-
tems that help, rather than hinder, online coordination. Un-
derstanding the emergent work practice of participants in a
joint activity is crucial to designing effective software. We
have adapted ethnographic techniques to create two analysis